Philo is a popular video streaming service available for Roku, Apple TV, Firestick, and more devices. You get to access more than 65 channels and over 70,000 hours of on-demand movies and TV shows. So, once you subscribe to Philo, a wide variety of content becomes accessible.
Though the streaming service works fine across various devices, some Roku TV users are facing issues with Philo. Is Philo not working on your Roku TV? Are you facing issues with the Philo on your TV? If yes, keep reading this article to know the solutions.
Philo, like other video streaming services, requires an active internet connection. In most cases, fixing issues with the internet connection should be enough to enjoy Philo. Below we have mentioned a list of easy-to-apply solutions to get Philo running on your Roku TV.
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How to Fix Philo Not Working on Roku TV?
There are a number of factors that could trigger issues with Philo such as bad internet connection, software bugs, cache, corrupted app data, and more. Try the solutions below and check which one spells out success for you.
1. Restart Your Roku TV
A software bug can result in many issues. If there’s one linked to Philo, you may face issues using this service. You can fix it easily by restarting the device that reloads all the apps and refreshes the background tasks.
To restart your Roku TV, go to Settings > System and tap on System restart. Once the device restarts, launch Philo and check if the problem is fixed. Or, you can simply restart Roku TV by unplugging the power cable for 30 seconds and then plugging it back into the wall outlet.
2. Check the Internet Connection
All video streaming services require a fast and stable internet connection. As long as your internet connection checks these boxes, you should not have issues with accessing Philo. I would recommend rebooting the router once to fix any issues with the internet connection.
You can either reboot the router from the router’s settings page or simply unplug the wire from the wall outlet for a minute and then plug it back. Once rebooted, connect your Roku TV to the internet and try accessing Philo.
3. Uninstall and Reinstall Philo
There could be a problem with the cache stored by Philo or Philo’s app files. It could be the reason why you can’t access the video streaming service. The best way to fix it is by uninstalling and then reinstalling Philo. Here’s how to do it:
- Press the Home button on your remote.
- Go to the Philo app and press the start button (*) on your remote.
- Select Remove channel and press OK. The app will be removed.
- Press the Home button again and select Streaming Channels.
- Select Search channels and enter Philo.
- Select the Philo app and select Add channel.
- Press OK.
Launch Philo and sign in to your Philo account. Now, check if you are able to access it or not.
4. Update Philo App
Your Roku TV may be running an outdated Philo app. Not only it can negatively affect the viewing experience, but you are also missing out on new features and improvements. The latest app version may also include a fix to the problem you are currently dealing with on your Roku TV. You should therefore update the Philo app.
Steps to update Philo on Roku TV:
- Open the app store and search Philo.
- Tap on Philo in the search result and click the Update button.
- Wait until the app is updated.
- Launch Philo and check if everything works fine.
If you don’t see the Update button for Philo, it means that your Roku TV already has the latest version of the app.
5. Update Roku Software
Check if there’s a new version available for your Roku TV. The latest software version includes bug fixing, new features, and improvements. Updating the software to the latest version could fix the Philo not working on the Roku TV issue.
Here are the steps to update your Roku TV:
- Go to Settings on your Roku TV.
- Tap on System and select System Update.
- Click Check Now to fetch the latest version.
- Download and install the update.
- Restart your Roku TV.
6. Factory Reset Your TV
If none of the above methods worked out for you, factory resetting the TV might do the trick. But before we proceed, I would like to highlight that after resetting the TV, all your installed channels and apps will get removed. You’ll need to set up the device again, just like you did when purchased the device for the first time.
Here’s how to reset your Roku TV:
- Press the Home button on your remote.
- Select Settings and click System.
- Tap on Advanced system settings and select Factory reset.
- Follow the on-screen instructions to reset your TV.
Once you reset the TV, set it up again, install Philo and check if you are able to stream content.
So, these were some of the effective ways to fix Philo not working on the Roku TV problem. I hope this guide was useful to you. However, in the worst case, if none of the methods did help you, contact Roku or Philo customer support.